IPB Measures to Reduce the Spread of Coronavirus/COVID-19

Advice:

• This page will be updated by IPB if necessary..
• No change has been necessary since the issued date of 2022/05/25 and modification from 2022/10/03 as per 2023/02/02.

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Update                                                                                                                                                       Berlin, 03.10.2022

Dear customers, partners and suppliers of IPB,

IPB has formed a crisis team to deal with the Covid 19 pandemic, which you can reach any time at covid19@ipb.de.

We are open to your questions and suggestions and will respond as soon as possible.

Due to the regulation (SARS-CoV-2-ArbSchV) of 1st October 2022, IPB has adapted the catalog of measures as follows:

To wear a mask within IPB offices and data center areas is mandatory, unless the minimum distance of 1.5 m is maintained. It will still be necessary to keep distance, to maintain hygiene rules, to wear a medical or FFP2 mask and to ventilate regularly.

24/7 availability

• We remain available for you without restrictions.
  • Telephone and email as usual during business hours
  • 24x7 hotline availability according to the contact matrix
  • 24x7 data center access. Please follow the IPB access procedures as before and register your access with sufficient lead time.

Backup of order processing

• Logistics / deliveries
  Please notify us of your delivery of goods as early as possible.
• DCM Field Service / SmartHands / Cross Connects
  Due to the COVID-19 measures, the following changes have been made to the availability times (exceptions apply in the Network Freeze):
  • CrossConnects (CroCos): Increase in the standard delivery time from up to 5 working days to up to 10 working days
  • Precablings (PreCabs): Increase in the standard delivery time from up to 3 weeks to up to 5 weeks
  • RemoteHands / SmartHands: Increase in the standard availability time from up to one working day to up to two working days

Ensuring uninterrupted operation

• The IPB crisis team is in constant contact with the core service providers of the IPB, who are on 24/7 standby for the maintenance and operation of the data center infrastructures. We continuously coordinate with these core service providers and adapt the joint emergency plans to the current circumstances in order to continue to guarantee an uninterrupted operation of the data centers at all times.

Comprehensive information for customers and service providers

• Customers and service providers are informed immediately by email about current changes to topics such as access, SmartHands and incoming goods.
• Personal registrations from our service providers / suppliers to track infection chains:
  • Service providers / suppliers register at least one working day in advance by e-mail or by telephone, naming all of the executing persons.
  • Receipt and deregistration of service providers / suppliers are carried out by personal contact persons at IPB named in advance.

The crisis team has resumed its activities.

With best regards - stay healthy!

    Your IPB COVID-19 Crisis Team on behalf of the IPB management

Update                                                                                                                                                         Berlin, 25.05.2022

Dear customers, partners and suppliers of IPB,

IPB has formed a crisis team to deal with the Covid 19 pandemic, which you can reach any time at covid19@ipb.de.

We are open to your questions and suggestions and will respond as soon as possible.

Due to the current situation of the Corona pandemic, IPB has adjusted the list of measures as follows:

The obligation to wear a mask within IPB offices and data center areas will be lifted. It is still recommended to keep distance, maintain hygiene, to wear a everyday or FFP2 mask and to ventilate regularly.

The crisis team will cease its activities until further notice. In the fall, based on a new assessment of the current pandemic situation, a decision will be made as to whether the crisis team will resume its regular work. The accessibility of the crisis team remains unaffected.

With best regards - stay healthy!

    Your IPB COVID-19 Crisis Team on behalf of the IPB management

Update                                                                                                                                                          Berlin, 05.04.2022

Dear customers, partners and suppliers of IPB,

IPB has formed a crisis team to deal with the Covid 19 pandemic, which you can reach at any time at covid19@ipb.de.

We are open to your questions and suggestions and will respond as soon as possible.

The measures from the update of  2021-04-27 remain unchanged.

Due to the regulation (SARS-CoV-2-ArbSchV) of 2022-03-22 the „3G regulation“ (vaccinated, tested, recovered) at the workplace for all customers/partners/service providers and suppliers in the premises of IPB is no longer applicable.

With best regards - stay healthy!
       Your IPB COVID-19 Crisis Team on behalf of the IPB Management

_{1) As a customer, you can request the contact matrix from us. Please contact us.}