IPB Measures to Reduce the Spread of Coronavirus/COVID-19

Advice:

• This page will be updated by IPB if necessary.
• In case of an update all customers, suppliers and partners of IPB will receive an additional E-Mail with the changes.
• No change has been necessary since the issued date of 2020/03/17 and modification from 2020/11/20 as per 2021/01/20.

Dear Customers, Partners and Suppliers of IPB,

to cope with the Covid 19 pandemic, IPB has set up a crisis team that you can reach at any time at covid19@ipb.de. We are open to your questions and suggestions and will answer you as soon as possible.

24/7 availability

• We remain available for you without restrictions.
  • Telephone and email as usual during business hours
  • 24x7 hotline availability according to the contact matrix
  • 24x7 data center access. Please follow the IPB access procedures as before and register your access with sufficient lead time.

Backup of order processing

• Logistics / deliveries
  Please notify us of your delivery of goods as early as possible.
• DCM Field Service / SmartHands / Cross Connects
  Due to the COVID-19 measures, the following changes have been made to the availability times (exceptions apply in the Network Freeze):
  • CrossConnects (CroCos): Increase in the standard delivery time from up to 5 working days to up to 10 working days
  • Precablings (PreCabs): Increase in the standard delivery time from up to 3 weeks to up to 5 weeks
  • RemoteHands / SmartHands: Increase in the standard availability time from up to one working day to up to two working days

Ensuring uninterrupted operation

• The IPB crisis team is in constant contact with the core service providers of the IPB, who are on 24/7 standby for the maintenance and operation of the data center infrastructures. We continuously coordinate with these core service providers and adapt the joint emergency plans to the current circumstances in order to continue to guarantee an uninterrupted operation of the data centers at all times.

Comprehensive information for customers and service providers

• Customers and service providers are informed immediately by email about current changes to topics such as access, SmartHands and incoming goods.
• Personal registrations from our service providers / suppliers to track infection chains:
  • Service providers / suppliers register at least one working day in advance by e-mail or by telephone, naming all of the executing persons.
  • Receipt and deregistration of service providers / suppliers are carried out by personal contact persons at IPB named in advance.

All measures taken by the IPB crisis team are intended to protect the health of employees, customers and service providers and ensure the ability to work and service quality of the IPB during this special time. The IPB crisis team has decided to take the following measures to prevent the spread of the SARS-COV-2 virus:

1. Mask requirement

• Mouth and nose covering must be worn throughout the IPB office building complex. A mouth and nose cover must also be worn when entering the data center areas and ancillary areas, as well as when working directly in external areas where a minimum distance of 1.5 m cannot be guaranteed at all times.

2. Compliance with the SARS-CoV-2 occupational health and safety rules (2020-08-20)

• The SARS-CoV-2 occupational safety rules of the Federal Institute for Occupational Safety and Health (BAuA) and the Federal Ministry of Labor and Social Affairs (BMAS) are implemented.
• Hand disinfectants are provided at all relevant points within the IPB (reception counter, office wing, data center locks, kitchens and sanitary facilities).
• There is a strict ban on access for people with cold symptoms and those returning from international risk areas.
• The IPB crisis team must be informed immediately in the event of a positive result for SARS-COV-2.

With best regards - stay healthy!
     Your IPB COVID-19 crisis team on behalf of the management

_{1) As a customer, you can request the contact matrix from us. Please contact us.}